Licensing:
Corel marketed their PhotoCDs as "Royalty Free". However, intellectual property licensing is an extremely complex subject and EMS cannot offer a legal opinion regarding your intended use of any product you buy from us. Any licensing you require should be arranged between you and the software publisher in consultation with your attorney. Sigh…
Types of Payment Accepted:
EMS accepts VISA/MC/AmEx and Novus/Discover credit cards, PayPal, US$ checks drawn on US Banks, money orders, and U.S. institutional purchase orders (schools, governments, etc.). For bank wire transfers, add an extra $20 in bank fees. Notify us with the name of the US correspondent bank (if known) when you wire funds.
Shipping Options:
Shipping is exclusively by insured UPS, except that we will ship products weighing less than four pounds to any country by postal air mail "small packet", at your risk, with no insurance or tracking. Regardless of the type of shipping you request, it can take 1-2 days for us to fill an order. Shipping charges can be calculated online. UPS transit times in the US (in business days).
Placing your Order:
Orders may be placed by email (which is answered multiple times every day. Our sales staff can't answer ANY technical, but will be happy to take credit card numbers by voice phone at +1-240-683-5949. Because of our credit card contract requirements, we can only ship to the credit card billing address for any credit card purchase. Call the toll free number on the back of your card to arrange additional, alternate addresses. If the banks in your country refuse to verify credit card billing addresses, we will be unable to accept your credit card unless you are a previous customer of ours. Credit card orders must also be confirmed by email. Just send what you want and your address by fax/email. If you want to give your credit card details by phone, just telephone with your name and credit card number. In any correspondence, please tell us what you want exactly as it appears in our inventory, with the quoted cost.
Sales Questions:
Please don't telephone to ask our sales staff any technical questions - they won't know the answer. You'll just frustrate them and yourself. If email won't work for you, and you must have a technical conversation by telephone, your only chance of reaching our technical consultant, Eric Engelmann, is to call evenings and weekends.
Return Policy:
Returns of products must be made within 30 days, must include a copy of our invoice, and are subject to a 25% restocking fee, with a minimum fee of $50. A 50% restocking fee, with $50 minimum, is charged on items which are new, sealed or in shrinkwrap. While no returns are allowed after 30 days, we will generally buy your photo CDs, including those we've sold to you, any time, but at prices determined by market demand.
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